Returns Policy

  1. Eligibility for Returns:
  • To be eligible for a return, the fitness equipment, including dumbbells and dumbbell racks, must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 5 days from the date of purchase.
  1. Non-Returnable Items:

The following items are not eligible for return:

  • Used or damaged fitness equipment.
  • Any item not in its original condition or missing parts.
  • Items returned beyond the specified return period.
  1. Return Process:
  • To initiate a return, please contact our customer service team at 917 768 4866 or support@ecanverse.com.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will provide you with a return authorization (RA) number and instructions on how to return the item(s).
  • Please securely package the item(s) and include the RA number on the package.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  1. Inspection and Refund:
  • Upon receiving the returned item(s), our team will inspect the product(s) to ensure they meet the return eligibility criteria.
  • If the return is approved, we will process the refund to the original method of payment within [insert number] business days.
  • Refunds may be subject to a restocking fee of [insert percentage] if the return is not due to a defect or error on our part.
  1. Exchanges:
  • We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  1. Warranty:
  • All fitness equipment is covered by a manufacturer's warranty. Please refer to the warranty information provided with your product for details on coverage and claims procedures.
  1. Legal Disclaimer:
  • E-Canverse Fitness reserves the right to modify or amend this return policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.
This return policy does not affect your statutory rights under applicable consumer protection laws.